Welcome — we're so glad you're here, and we want to make sure your order reaches you smoothly and without any surprises.
Where Your Order Comes From and Where We Can Send It
Every order we receive is carefully packed and shipped from our fulfillment center in South Windsor, Connecticut, United States. From there, we're happy to deliver to customers across the United States as well as to more than 230 countries and territories around the world, so wherever you are, we've got you covered.
Getting Your Order Ready and on Its Way
Once you place your order, we get to work preparing it within 1–3 business days. The delivery timeframes listed below begin from the moment your order actually ships, not from when you place it. At checkout, you'll be able to choose whichever shipping option works best for you.
Shipping Within the United States
| Shipping option | Delivery time | Cost |
|---|---|---|
| Express | 1–2 business days | $15.00 |
| Standard | 3–5 business days | $8.00 – FREE on orders of $70.00 and up |
| Standard (free) | 5–8 business days | FREE |
- Express is our quickest option, arriving in just 1–2 business days for a flat fee of $15.00.
- Standard (3–5 days) costs $8.00, but becomes completely free when your order totals $70.00 or more.
- Standard (5–8 days) is always free with no minimum order required — a great choice if you're not in a rush.
Shipping to the Rest of the World
| Destination | Shipping option | Delivery time | Cost |
|---|---|---|---|
| Rest of the world (230+ countries) | Standard | 5–8 business days | FREE |
Please keep in mind that international delivery times are estimates, and customs processing in your country may add a few extra days to your wait.
Customs, Duties and Import Taxes
For international orders, your country's customs office may apply import duties, taxes or other fees upon arrival. These charges are the responsibility of the recipient and are not something we're able to include in our prices or cover on your behalf.
Tracking Your Parcel
The moment your order ships, you'll receive an email containing your tracking number and a direct link to follow your parcel's journey. Please allow up to 48 hours for the tracking information to become active in the system.
A Note on Business Days and Timing
Our business days run Monday through Friday, not including U.S. public holidays. If you place an order over the weekend or on a holiday, it will be picked up for processing on the next available business day. During particularly busy periods, there may occasionally be small delays, and we appreciate your patience.
Incorrect Shipping Address
Please take a moment to double-check your shipping address before completing your order. If you spot a mistake, reach out to us as quickly as possible — we can only make changes before the order has shipped.
Lost or Damaged Parcels
If something goes wrong and your parcel is lost or arrives in less-than-perfect condition, please contact us within 48 hours of delivery. If your item arrived damaged, include photos when you get in touch and we'll arrange a replacement or a full refund for you.